SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
совместно с другими товарами пришло за 2 недели,,,своих денег стоит
Wallet received. Everything fit and even remains. I would like of course 2 pockets for small things, but that is what it is. Thanks store
It's fine, thank you.
Really beautiful, fast shipping and neat. I highly recommend this store
Nice purse. The quality is very good. Looks solid. Delivery to the Amur Region 19 days. Thank you.
I recommend to buy. Made well no smell.
The quality is super, it came in 3 weeks, I'm delighted!
The product corresponds to the description. The accessories are made of fragile alloy, I'm sure will not live for a long time. The zipper is made of the same material (there was a similar bag, enough somewhere for a year). Forecast, year and dump.
Otkychny purse, I take the second time, for 2 years enough. Convenient, the quality is super, the delivery is fast. There is no smell of unpleasant. Smells like skin. Wear-resistant and roomy. Left New Right 2 years worn.
Размеры изделия указаны очень точно, благодаря этому меньше сомнений при выборе. Молнии работают мягко. Дефектов материала и фурнитуры нет. Внешне и на ощупь изделие приятное.
Normal Clach, for your money
It came in 20 days. The quality is excellent. Thank you.
прибыл заказ за 3 недели.Очень понравилось портмоне, вместительное, качественно сшито, все замочки работают.Брала мужу на подарок, ему очень понравился))
кошелек классный,швы ровные, нитки не где не торчят,зомки хорошие.
Excellent quality, came in 2 weeks
Cool purse, beautiful and comfortable. Good zippers, magnetic fastener, can be used as a handbag.
Good purse. all as in the photo. the store and I recommend unambiguously.
It's the second time I 've asked and I love it. It's so elegant.
Beautiful beautiful beautiful!!!!!!!