SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very pretty just like in the ad
Es muy bonita, tengo la muñeca muy fina aún así me queda bien.
It came in a month almost, it's as described. You can order with bigger or thinner links.
la talla sirve para muñecas grandes y es tal cual la imagen.
Es preciosa y se puede regular depende del tamaño de la muñeca
Perfect, I 've been around 2 months without taking it off for nothing and it hasn't rusted or anything. I didn't really expect her to be so good for how little it cost me.
I loved it, better than I expected in quality, and the same price, perfect add-on to use it
Me ha gustado mucho la cadena fina lo recomiendo, este recomendación está hecha para que no tengan miedo en comprarla
Right bracelet. As described in the information. Seller recommended
It's better than I expected. I hope it won't rust/degrade over time.
I love chain matching I buy before but there's no washer on the chain is loose not to lose, but nothing that won't fix
Excellent material wine with a chain that works to adapt but I know the very good product
La cadena es incluso mejor de lo que yo esperaba. Excelente cierre y tamaño justo para mi muñeca. Vendedor recomendado al 100 × 100. Gracias.
Super happy with the product, very nice the bracelet and does not weigh much, the truth that very satisfied, both with the speed of shipping and communication. Highly recommended to buy more products.
It's beautiful. Of quality and it is noted that it is resistant. In the image I compare my wrist and the space left just by putting it in the fourth archite of the chain, it is quite large and can be used in both thick and thin dolls. It doesn't pinch or leave marks, or stains. I 'd buy it again.
17 days to Madrid Spain everything as specified looks good looks strong
As always very well is the second time I ask this Tienda. Thank you!
As described very satisfied, and super pretty
Exacto, me encanta
impresionante, muchísimo mejor de lo esperado. no se si es acero inoxidable, pero muy bonita. buen acabado, no se engancha ni araña. volveria a comprar