SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product
Looks ok
Good Machine-file. For each age (0-6 m, 6-12 m, 12 + m) your own image of the files. Saw without vibration, without injury. Works on the battery, in the kit it is not. Recommend. With the store did not communicate
Very good product. I had bought another one that brings light but this one is much better when it comes to limping the baby bunnies, as well as being more compact and easy to keep. I tried it and it works super well. Fast delivery so I recommend the store Pd does not include battery, uses AAA
He's arrived in about 15 days. If I know, I'll buy it first. It's a matter of seconds to nail the baby, it goes very well and it's very fast. If you touch the baby's finger, it stops and doesn't hurt her, I'm delighted. Highly recommended.
Fast delivery, the device works, loved very much the concept, yet no התנסתי, but look אחלה, I אשאיר review today after use.
It feels solid and if it works well, it came in good time and it is appreciated that the manual is also in English
Very convenient, generally took for a newborn, but my daughter is also very comfortable to do manicure. I thought a useless thing, but it turned out to be very convenient. Another plus that the button does not need to clamp, pressed and works, finished turned off, safely do not damage, when pressed stops. I recommend to buy.
Good product complies with the description not yet used
Llegó rápido y es bonito, aun no lo pruebo
The product is of excellent quality, fully corresponds to the description. Everything works fine. Compact, convenient to take with you on the road. For children's nails is ideal. Thanks to the store, I recommend!
Everything is fine, done qualitatively. I haven't tried it yet.
Order 3 Oct, received 29 Oct in Portugal. Matches the picture and description. Works perfectly and the bag is very practical. Easy Use
It works perfectly. Very practical case to carry it all saved and with instructions for the use of each file.
The file comes without batteries, with 3 nozzles in the kit and instruction. Kids liked it, now we sign the nails with pleasure)
New in very good condition and works well I am satisfied
Работает от батарейки ААА, её нет в комплекте. Хорошо и приятно спиливает. Если близко к коже, то останавливается и не крутится. Ребёнок отвлекается и с интересом наблюдает. С ножницами сложнее: вырывается и хнычет. Совмещаю))))
This little magic thing perfectly solves the problem of baby nails. Cheap and practical, I recommend it!
Супер. Доставка быстрая в пункт выдачи. Работает от батарейки (в комплект не входит). Понравился чехол. Брала 2 штуки себе и на подарок. Мои дети оценили, старшая говорит, что больше не будет грызть ногти)) Даже двухлетний сын даёт пилить. Однозначно 5 звёзд за аппарат. Пилит аккуратно, если придавить к ногтю останавливается (издержки батареек). Есть три насадки разные по абразивности. В инструкции указан возраст на каждую насадку. У одного аппарата странно работает кнопка, будто с браком, но приноровиться нажимать можно, но не по центру кнопки, а чуть ниже. Работает тихо, малышей не должно напугать.
Very good lime! It works perfect (uses 1 AAA battery that is not included). He arrived very quickly in Chile.