SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK
Superbe.
Я в бешенном восторге от сумочки Качество, упаковка, модель, функциональность на все 2️⃣0️⃣0️⃣ баллов из 1️⃣0️⃣0️⃣❗❗❗ К покупке не то что рекомендую, а ОООЧЕНЬ РЕКОМЕНДУЮ!!! Берите для себя любимых, берите на подарок, нигде не промахнетесь Продавцу за такой товар - большая благодарность Процветания и миллионных продаж
It's okay. Thank you store. Delivery is fast, it came before it was written.
Bien
It's been 17 days. The mother liked everything at first glance. The handbag itself is well made, that's just cause the question with the compartment under the cards-too tight, and the strap is too thin and does not say that it will last for long, Will wear and find out soon everything. For 620 R bought at 11.11
Сумочка маленькая, удобненькая, карманов хватает.
Very pretty. But if instead of a button there was a magnet, in general it would be super!
Absolutely satisfied 5+!!! Very beautiful, good quality. Very fast delivery. Thanks to the store. Recommend.
Like the bag, arrived early well packaged but is with a speck as if bruised leather but the bag is Beautiful like
Thank you very much. Handbag liked, the color is pleasant not bright, I will be happy to walk with it. In order to run to the store and not take with you a regular bag that would watering there phone and money. Recommend. Success in Business store and large sales.
very nice! just like the photo. item arrived very fast
Beautiful recommend!
Thank you so much! Handbag really liked, all as stated and arrived very quickly.
Handbag sensational, no smell, stripe long and soft, prettier than the picture, shipment for Polish 10 days, thank you Sellers, recommend.
It was incredibly fast. I ordered it on October 4, it arrived on October 17. Neither too small nor too big, it is very light, thanks for such objectivity.
The order came on time, the quality matches. Recommend
I just got my new bag within got and it is a beautiful bag
I love just perfect
Everything is fine. Thank you. I liked the goods. Convenient. Qualitatively.