SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the delivery, fast, chain satisfied. Does not smell, sanded. For such a price is just super!!!! the child is happy.
And the photo is longer, but it came very short, very upset
from order time to reception 22 days to Quebec Canada very good. I bought 7 chains, all are in perfect condition the clasps are strong and open well. all 7 measure exactly 55cm very well made. store sent a jetté sachet as a gift many thanks highly recommend seller and product will definitely buy more
отличный стальной браслет, не узкий, брала подобный в другом магазине, был уже, хотя и там т там было заявлено 3 мм, блестит как серебро, буду уменьшать, у меня рука 15 см в обхвате, быстро отправлен, пришел в сборной посылке
Has a high quality, shines so that looks even gold.
Good product in value, arrived in approx 21 days from China to León Gto. Mexican.
The product corresponds to the description. Packed well. Delivery 3 weeks. Looks decent. Thank you store.
Super chain to buy advise
Beautiful, thick, I hope that I do not look fast, so also with a discount urvala
Všechno v pořádku, děkuji.
gift for my husband, i can alway wear it. awesome chain
Cost about $0.82 on Black Friday. The girl will do. The links and the castle look good. The metal is similar to stainless steel.
Awesome products
good necklace
muy linda cadena de buena calidad,hasta ahora lo he usado 4 veces y no se ha puesto oscura la cadena.
брала с купоном за 0.07$, доставка очень быстрая,сам браслетик безумно красивый смотрится очень красиво и элегантно , в комплекте шёл специальный мешочек для браслетика рекомендую
everything is perfect, 13 days to Canada, same as description. very good price. including shipping. you are the best
Beautiful, minimalist chain. Small, basic, for every day. Made is not bad, without defects. I bought it with a coupon for a penny. She came in two weeks at CBER. Together with it put a cover, which is very nice)
The chain is of good quality, it comes with a small envelope inside, the carrying bag was in good condition and it even comes with a small envelope for the chain. I recommend!
The chain is good. I take it for the third time. In the photo, one chain (45 cm) bought 4 months ago and the second new (50 cm) for 3mm but the clasp is weak came. With a constant sock, it did not get dark