SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality very good price
The quality is good
Fast shipping, good communication from your purchase asta your arrival, this is my second villetera I buy, I recommend.
מצויין has another place card
Greqt wallet
nice to get a box not just a bag looks great will have to see how it will hold up with usage. got shipped quickly
Well packed and arrived ahead of schedule
Excellent All as was the description!
Arrived super fast and the product is high quality. Very beautiful and usual. I am really enjoying it. Arrived with less than 15 days of purchase.
Very cool and cool product I would certainly buy another
Perfetto come lo immaginavo. Un po' pesante a causa del doppio scomparto metallico
Sendung schnell, sehr gut Qualität perfekt vielen Dank
Just as they announced I liked it very much and arrived earlier than expected thank you
Very nice but a little fragile it takes little time to arrive
Nice good quality works only I don't like so much for the material looks half chana!
Very beautiful and good quality
Arrived in 29 days calendar Manaus AM, product description as requested
Schnelle Lieferung, gute Qualität, Gravur sieht gut aus. Natürlich nicht überragend, aber für den Preis perfekt. Rfid funktioniert, handlicher als gedacht.
Excellent products, I am very happy with this portfolio. Thank you store
Package came in earlier than expected date. Very satisfied with the product and the engraving adds a personal touch which I really like. The quality seems very good to me. I'm sure a lot of my friends will be envious of this compact wallet. Highly recommended!