SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is good. Corresponds to the description. Light, the accessories are normal, the threads do not stick out anywhere, the seams are even. With the store did not communicate
The bag is cool, roomy, delivery is earlier, quality is 5 +
Товар соответствует фото и описанию продавца. В комплекте два ремня разной длины. Пришла в фирменном пакете
Handbag chic. I got there very quickly. Well packed. The quality is excellent. There's a little smell. I took it for a test. Definitely, I will order other models.
The bag is delivered quickly, in good quality, soft, comfortable, what you need. The color is slightly lighter, but it does not matter, it is wonderful.
Handbag is good, very roomy. thanks to the store for the gift. I will order more from this seller.
muy bonito mi esposa quedo encantada.....el material perfecto la calidad muy buena
Great product! Exceeded expectations! I recommend!
I did not communicate with the store. The handbag came in 3 weeks. Good skin. It looks pretty. A little bit jammed on the road, but not critical. As a gift from the seller in the pocket found rubber, thanks
Much better than expected.♥& Middot; I'll order other colors.
Cool Bag
The exact OPIS, priemna on the dotik, A lot of city, phone, gamanets, keys, eyepieces all to mix.
Shipping fast. The smell was present. The bag is comfortable, what I was looking for. Lots of departments in your purse. In fact, it is dark gray, the photo is lighter.
Almost almost what in the photo, the bag is cute and I just fell in love with it. Packed OK, inside is Air Pillow. delivery is super fast. I recommend the store. thank you.
In Odessa in 14 days, took his wife as a gift. She was pleased.
Handbag is excellent, soft, odorless, very high quality sewn, thanks to the store, I will order more
Thank you, delivered quickly, corresponds to the description
Fast shipping. The quality of the bag is excellent and packing too. I took it in summer and winter, did not crack. There was no unpleasant smell.
Tbag really liked, quality everything is done, there is no smell, inside three departments, there is a lining, which is very pleased. Two straps. Gift from the store. I recommend. was perfectly packed, the seller respect.
Delivery very fast days 8 to Rostov on Don. I liked the small handbag with one compartment, paid about 750 rubles. Looks more expensive. thanks to the store for the quality goods. Yes, about the reviews that in this store are not leather bags .... You're running out! Where you chickens saw the skin at such prices. And in the description it is indicated that almost all bags of the seller are artificial leather.