SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watches are good, heavy, everything works, delivery is fast, I recommend the store
Good watch, only on my hand big. And so comfortable, everything works. Thank you store.
I order the second time, delivery here 13 days, the track code is tracked well packed, hours of norms, the store recommend, successful sales.
The watch is good. Suitable for gift. For a wide hand. I did not communicate with the store. Delivery just over a week.
The goods came in 16 days in N. Novgorod. The clock corresponds to the description, bought for the son. He liked the clock, he quickly set them up. Everything works: backlight, alarm clock, stopwatch, day of the week, arrows in the dark glow well, etc. Thanks to the store, I recommend.
Everything corresponds to the description, express delivery the parcel came on time, delivered the courier, look worthy for such funny money)
Superb timepiece! outstanding quality & style, this is my fourth one I now have blue, black, orange & green! do yaself favour & get some!
The watch is chic, heavy, the strap is silicone, adjusted easily, light, the alarm clock is all normal. On the hand sit very well. Came in a gift box. All five stars.
Very fast shipment and delivery order. The watch ordered 11.11.2021G, in Smolensk the courier delivered 18.11.2021G. Packing is a simple postal bag, and the watch itself is in a branded cardboard box. Everything came intact. The watch is really heavy, apparently the case is made of thick metal. The instruction is enclosed only in English, but also so everything is clear. Watch for your money is just a bomb. The store deserved five stars and good luck in business.
07.10.2021 were ordered, 01.11.2021 took (Minsk). On the hand look good. The dial is electronic large, the backlight is bright, on the usual dial it was possible to make the numbers more fat or other font. According to the settings, everything is just like a shaman tambourine. The only thing I did not like is a very thick rubber strap. Thank you, I recommend.
Excellent watches, you will not regret buying. Fast shipping.
Very good finishes excellent fully functional presentation
More than satisfied with the backlight interesting glow exactly the numbers, weary, wet all well sustained time show EXACTLY thank you very much
Highly recommended works well and is quite elegant. Very nice
Nice watch. Looks like a diving computer. He came to Izmir in a week. Thanks to the large screen you can see how much more comfortable you spend when swimming in water. Fast and reliable store, I recommend.
The clock is impressed by its size. They are very big and heavy. Look chic, but you always feel them with your hand (you need to get used to them). The strap is good, quality. By functionality, everything works well. Electronic go exactly (for a day of verification), and the arrows did not exactly check, there is no second hand, like normal. You can turn on the signal for every hour and alarm for a day. The backlight is not bright, but just normal. Create the impression of a good quality product-I want it to be. The store is good-thank you. Packing chic (can be for a gift), delivery fast-three weeks. Recommend!!!
Quite a good watch-I take it for the second time. The first took a couple of years ago (black in the photo), during this time due to the active operation on the strap broke off the strap of the strap-I do not know exactly know but you can wear it with one remaining. Also changed the battery after about 1.5. There are two of them-one on the arrows and one on the electronic clock. She sat down on the arrows. Well, I did not like the fact that the bad rods in the kit-three times probably flew the strap when active operation, until I understood them. Naturally they are scratched with active use-but against the background of others, that took previously preserved much better! But it pleases really bright backlight, loud alarm clock and logic control. For this money is worthy.
Product good quality looks like 10 days in a short time reached my hand contact with store was also good
A little heavy, otherwise excellent all, came for a month
Happy with purchase product fits my requirement according to purchase I recommend