SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch received quite quickly, packed well. The daughter connected the app and set up the clock. There are very many functions. As long as everything works pressure, pulse and seasonation measures fairly accurately, checked by other methods. Seller recommend.
Delivered 10 days earlier. Everything is fine. only charging is weak attached to the clock
The order came in safety for 2 months. Excellent watches for your money. Of the shortcomings, you can note the scarce functionality and a small selection of dials
The goods came in 18 days to the Ural, charged, until I set up, I will additionally unsubscribe later. Seller recommend.
Nie wiem jeszcze jak działa, bo go nie włączyłam. Mysle ze będzie ok. Dodatkowo wszystkie opaski w komplecie przyszły. Szybka dostawa do paczkomatu.
It arrived very quickly and the description fits the product, you pay for what you order and it's alright in it's price range.
Goods consistent with the description, very fast delivery, for these money worth buying
продавец отправил часы в Беларусь 30 ноября я их получила 11 декабря. Все как на картинке . Правда часы оказались большие, поэтому пришлось сменить ремешок .
אחלה שעון, נוח, קל, יפה ומאוד שימושי, מטעים גם לילדים , אפשר לחבר אותו לטלפון ואפשר לדבר דרך שעון, לשמוע מוזיקה ועוד ד אין נוספים. הגיעה מאוד מאוד מהר תוך שבועיים. ממליצה
Часы отличные!!!! Пришли очень быстро, коробочка была немного помята .
It's an excellent watch, buy it for gift and the person is at ease, the store excellent and fast shipping.
Me encantó mi reloj funciona al estoy feliz con mi milticompra y todo llego junto
Came very fast, easy to use, I connected to my iPhone and it works no problem, it’s light weight :)
Thank you very much for free in the form of smart watch that wygrałam I already the gold is very cool. Silicone brushed bracelet very comfortable. A little quiet when telephone conversation, but so cool.
I arrive in good condition, it is very simple and very basic. It's nice. When you answer the calls for the watch, you don't hear very well. You don't automatically add the phone's agenda by bluetooth you have to add manual one by one.
Well packaged, it has arrived before your time, the product matches the photos of the ad
Excellent watch. As described on the page. It serves to call, receive call, messages. It measures body tension, the steps you walk, listen to music. The truth is I give you my 5 stars⭐️ Because he does everything he describes in the description. Very good communication with the store and very grateful x your excellent and great work. I'm really glad. Also arrived before the scheduled time. I recommend this good service. I hope they buy because this contraption is worth a lot.
Salam store sifarişim 20 daysəldi super söz ola bilməz hamto tövsiyysəm tşklər seller
he watch I bought last week has arrived now. Thank you the store. I used the watch. The function is the same as the description. The APP link Bluetooth can answer the phone. The watch can also measure the heart rate, blood pressure and sleep. It has many functions and is a very good watch.Very beautiful watch
Seller tells I：There is a QR code on the manual, The mobile phone needs to download the APP, First open the app and search the bluetooth of the watch, connect to the Y13.Then open the bluetooth of the phone, search the the another bluetooth of the watch, connect to the WellAudio.After that, the connection is finished., I have connected the watch, and the watch can make calls。Thanks for the store's tutorial, the watch is very good