SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Envelope of excellent factory quality. Came in a branded bag packed under vacuum. Color as in the first photo. On the thickness of late autumn/warm winter. Very neat and thoughtful made: all locks work, there are reflective elements, behind the anti-slip material, inside the fleece. There are slits for the belt. Well approached the walking unit of the Aramex stroller. The size is excellent for a child of 73 cm and there is a stock. The parcel came very fast-2 weeks. To buy definitely recommend!
отличный спальник. гуляли с дочкой в -15 в зимнем комбезе и коконе, даже было жарко ей. снаружи ткань плащовка, внутри мягкая с ворсом. утеплитель тонким слоем. на спинке пупырки чтобы не скользил с коляски. замок открывает даже ножки. до года однозначно хватит размера. нам 8 мес. есть большой запас
I really liked the cover, soft and comfortable, check on the street, we will complement the review.
Excellent, warm envelope. I came earlier. The picture corresponds, the size is also
Very quickly received the parcel. The goods are just super. Thanks store
I liked the bag may not be on cold frosts, but now it's wonderful. In winter I will add a down scarf if it will be cold in the Moscow region in 12 days. With the store talked-the chosen color was not and he offered another. It made me feel good.
замечательный чехол,доставлен за пару дней,ребенку тепло и уютно
Arrived in 11 days, brought the courier to the house. Excellent bag, everything is like in the description. Sewn well, smoothly, all zippers are working, there is no smell, there are no stains. Not very thick, on a warm beginning of winter or as an additional layer of insulation ..
Well, straight chic sleeping bag, afraid that there will be a small, but it's big! The child is 8 months old, we have a huge stroller Baby Jogger City Elit and it fits perfectly! Even in color picked up, took a dark gray under the stroller! Lining fleece, inside probably sintepon, for legs there is a volume, not flat. And the price is generally a fairy tale, with a coupon of 1100 rubles came out) delivery week.
Very cool envelope. I took it for a stroller, I ordered 11.11 and today I already took it from the mail. Quality, such thickness and expected. The size is excellent, enough up to 2 years for sure. Very soft inside, I liked that there are pupyrki, so that it does not slip on the back side. The store is responsive, always has been in touch, as my goods have not been tracked. A hundred questions asked him at once. I advise you to buy definitely
In general, not a bad envelope for your money. Slightly uneven made slots for seat belts, but this is not critical. Delivery fast, ordered 11.11, 17.11 delivered by courier.
Прекрасный конверт ,тепленько.Берите .У продавца беру не первый раз .
The quality is super, we are happy. we brought home.
03.10.21 ordered and 17.10.21 delivered the courier. Nice envelope. About what warm to say I can not not try yet. I think it's warm.
Well approached and in the stroller Riko nano pro, and in the stroller peg-Perego Si
Envelope, just super! Must be very warm. Everything is qualitatively stitched! Thank you!
great product. fits very well my SPORTLINE PL stroller
A good envelope, inside fleece, top polyester, sewn neatly, there are slots for use in the car seat. I'm happy with the purchase, I think the baby should be warm and well in it.
Looks perfect!!! It’s very warm with good quality! Perfect fits to Maxi-cosi Adora! If you are looking for warm sleeping bag this is the product for you.
Sleeping bag, great. Bright, beautiful, quality, as in the photo. The store is very reliable, personally requested information about my parcel, as soon as I wrote to him that she did not reach. I was found, some woman in Moscow and found my parcel and the next day I received it. Thank you very much, very satisfied!