SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a long time I wanted to order, the price bitten. The child constantly with nozzles, but does not even touch the nose. It turned out to be useless, lying in the closet. The nozzle itself is comfortable, quiet, several modes (suction force). on the principle of a vacuum cleaner.
Product looks like described Very fast delivered a about use napisze later
Haven’t used yet
An indispensable thing with a runny nose, works perfectly, and the pulling force is good 5 +++
A quality aspirator, a good Assembly, 6 modes of pulling force (switched short by pressing the power button), but even on the first mode very well pulls. Already charged. Recommend. With the store did not communicate
Nice thing. I tried in work-it works, sucks, vibrates slightly-does not scare, cool, necessary thing.
It came to the Post Office, the packing condition is normal, the contents work... Seller thank you)
Nose cleaner-chic)) two nozzles, came already charged, six capacities, work is happy.
I 've got three weeks off. The goods are in proper quality. Six capacities. I haven't tried it yet. I'll try and add a review.
Very fast delivered, when baby have not tried
товар норм пришел быстро в целости и сохранности коробка в пупырку упакована зарядка в комплекте 6 режимов скорости всасывания
Turn on, work. But in action, they have not yet checked. Ordered 11.11 shipping less than a month.
According to the description several suction power no encor used supplied with two tips of different size
Dugé yakysniy, her decree of the regime, good pratsiu, Meni everything was like.
Fast shipping with ali express direct good packaging. I didn’t try it yet. I recommend this store.
I arrive in 10 days in Chile. Product equal to description. It has 6 levels. Removable and washable parts. Super soft silicone.
Really good thing. For a small child just necessary. This device does not hurt the child. But mom using a mechanical device can really stop. Includes soft nozzles and a charging cable. The build quality and materials are good, there are several modes of suction power. Delivery to Ukraine was fast. Washing is not difficult at all.
Good nozzle pumping, well sucks there are several modes and nozzles, charges the cord in the set neatly all packed, a good product with its own hands.
Sopleotsos arrived in Kharkiv with a new mail in 14 days, with the appearance of everything perfectly I seem to be more or less but inside 12 hundred parts the wire for for for
Automatic suction pump. ☝️An indispensable assistant in the season of the cold. In the set: the device itself, charging from USB and 2 replaceable silicone nozzles. The device has 6 power levels. Turn on in turn. The suction pump sucks into the liquid, which will get into the nozzle. It acts gently, without injury to the mucous nose. Much more convenient than traditional methods of combating nozzles. Don't expect him to remove all the inner nozzles. But the liquid, which are cleaned up by the usual suction on his shoulder