SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages will be shipped by ePacket or EMS and through USPS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Faizume (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
отличная сумка!!! теперь понимаю, почему столько положительных отзывов!!! материал приятный и в отличии от кожаных сумок (которые были у меня) не растрескается. Доставка по Москве 4 дня. доставка в постомат. Брал размером поменьше, много вещей с собой не ношу. Вместимость: смело влезает 2л сока или 2 контейнера с едой, можно положить контейнер+небольшой термос.
A backpack came relatively quickly, in a Pyaterochka. Packed well. There is no sharp unpleasant smell. Externally looks good. Let's see how it will be worn.
Отличный рюкзачок)доехал до Челябинска за две недели.Упакован хорошо,в пупырку+в два пакета.Очень много кармашков,материал плотный.Продавца рекомендую)
The goods went 3 weeks. there was a United delivery. The bag is super. Packed very well. Everything corresponds. I recommend the store.
Сумка отличная, качественная. Хотелось бы конечно чуть больше, т. к. брал для обедов на работу (2 термоса и контейнер на 250мл, уместились только-только). Брал по размерам в описании, оказалась чуть меньше особенно по высоте. Но это мои придирки, она не для этого. Мне хотелось что-то компактнее чем рюкзак.
Good backpack convenient pocket for passport all OK
Thank you very much to the store. Backpack quality. I really like it. The order came in time. Thank you
All just class store Super goes to all solutions
I learned quickly. Peter. the bag is cool, the price is good. Took a big one. Runners with a zipper without fixes, I think that they can unbutton, but not a fact. Looks stylish, the seams are good, the material is also good. Inside the matter, protection from moisture.
Ruezak cool, made well, came to Bryansk for five days received in Pyaterochka, the smell is not roomy, take it)
Excellent, high-quality men's backpack! Packed in a branded package, "pupyrku", in the backpack itself a package with air, so that the form does not lose on the road)). Seller umnichka, immediately sent the order! To Novosibirsk, the parcel arrived in 10 days. We're buying a second backpack. The first backpack, the husband wore about two years, every day. I really like this backpack to my husband. Says that convenient and roomy. The first backpack broke, the husband was upset. I decided to make him a gift, the second order is the same. I recommend this store to %!!! Thank you!!!
The bag is just gorgeous!!! In Blagoveshchensk came for two weeks. Description fully corresponds, color fire! Plus, the store put a souvenir. Everything is sewn qualitatively, packed adequately. 5 +
А классная сумочка! Взял ту, которая побольше – визуально, так понимаю, они отличаются мало. Но эта просто чуть-чуть поудобней за счёт ощутимо большей вместительности. Купил для съёмок, чтобы в процессе видео и фотосъёмки с собой носить всякую всячину. По первому ощущению – всё удобно и добротно – как и ожидал из отзывов и рейтинга этой сумки. Кстати, думал в неё влезет стедик Moza AirCross 2 – неа, не влез: широковат и длинноват (. Но это, в любом случае, была моя особая опция и не главная при выборе. В комплекте также продавец кладёт браслет – удобно, что подвесить умку к каким-нибудь перилам и т. п. Короче, рекомендую. И ту, которая побольше особо! Спасибо!
Всё как в описании. пароль можно свой поставить нажатием кнопки.
Nice backpack. There are no questions about quality at all, everything is clear and smooth.
Excellent bag, what you need, you can put light replaceable shoes and many trifles to travel on the light or to work, satisfied with very☺& Middot;
Delivery very pleased, 10 days before St. Petersburg, as promised. Black bracelet as a gift. When I watched the photo, the gray color gave lilac or something like that, it confused, but I realized that there could be distortion of color in the photo, and it turned out out out out in live this gray color without what shades. Sewn neatly. The passport (in the cover) in the back Corman is placed if you put it at an angle, slightly wider zipper. The phone in the side pocket is placed (Xiaomi Mi 9 lait)
Corresponds to the description, looks good, quality, packed also excellent! Inside the bag is a inflated package, so as not to crumble! Reached quickly, about two weeks! As a gift lay another strap :)
Cool, compact, moderately roomy and comfortable bag! But only for things that you will need to go to the city. pleases that there is a code lock. you can carry a bag behind your back. (Experience stealing a purse from a backpack I have.))) took on a larger size as it is large.)) to Kazan arrived in 14 days. The bag is happy. Seller respect and respect!!! Who likes this form of bag factor then take I think you will not regret it. And also a nice bonus in the form of a bracelet. I gave my nephew))) to all good! Take care of yourself!✊
I liked the goods, the quality is good. Many pockets for small things, plus a gift, which is nice. Price quality super! Delivery 2 weeks. I recommend the store definitely.